Anyone have any problems with BCT lately except me?

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3rd Pursuit
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Anyone have any problems with BCT lately except me?

Post by 3rd Pursuit » Fri Dec 09, 2005 6:52 am

Hi guys. I've been lurking on this site(and the old Groundpounders)for awhile. Really enjoy the opinions, reviews and comments I've seen, and I really hate that my first post has to start with a sour note.
Anyway, I ordered the S1 F-104C USAF from Bad Cat's last week and was eagerly anticipating it until it arrived yesterday. Opened it to find they had shipped a FW-190 "Michaelski" instead, while the packing slip(with the 'historically correct' FW-190 decals)plainly stated I had ordered the Starfighter. :x I wouldn't really complain that much if this hadn't been the second time this has happened to me; I ordered the S1 Graf 109G in September but received the Desert 109E instead. Since I didn't already have the desert version I let that one slip by without a complaint, but I just returned to the BCT website to find the S1 Starfighter is SOLD OUT. :evil: :evil: Anybody else out there with horror stories of their own?
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Post by Rogue » Fri Dec 09, 2005 7:26 am

Sounds like you should be taking this up with BadCat, instead of bashing them here. :roll:
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tderespino
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VENTING

Post by tderespino » Fri Dec 09, 2005 7:36 am

Its ok to Vent,, but I do aggree,, take this up with Badcat, if they do not exchange it properly then you have a beef.. I have ordered several items from them with no problems. I do know their return policy and Customer service is first rate....t
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KAGNEW
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Post by KAGNEW » Fri Dec 09, 2005 7:55 am

i have never had a problem. i bet if got in touch with them they would make it right
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digger
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Sorry to hear that

Post by digger » Fri Dec 09, 2005 8:21 am

First, welcome.
Second, you are not alone in noticing the decline in service at BCA, but I think you lucked out here in that you can get a refund and buy the Starfighter at WM for $40. Mistakes happen, so you might just want to look at the bright side. :D
If it were the Rall 109 or another HTF plane then I think you would be further "up the creek."

On a side note anyone notice how fast the 104 sells out every time they get some? No doubt in my mind that is the fastest selling 1:18 Jet, and it bodes well for our getting the F-4 out of 21st after the F-86.
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Post by aferguson » Fri Dec 09, 2005 8:35 am

First off mistakes do happen, especially this time of year with scads of Christmas orders and everyone wants their item, now, now, now. Contact BCT and i'm sure they'll make it right.

Secondly, yes i have noticed the popularity of the F-104 and i'm surprised by it but there's no denying how well it seems to have been selling. I suspect there are even some at 21c that are surprised by its popularity..

:wink:
i never met an airplane i didn't like...
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3rd Pursuit
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Post by 3rd Pursuit » Fri Dec 09, 2005 9:03 am

Sorry about the venting guys, maybe it wasn't appropriate. :oops: :oops:
I've been collecting 21st stuff since 2000 and I guess I've been lucky avoiding the disappointments that seem to come so often to some of you. A second screwup in only 3 months chapped my behind, but I just got off the phone with BCT and they say they'll rectify the problem; here's hoping anyway. :)
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Post by KAGNEW » Fri Dec 09, 2005 9:21 am

thats the spirt
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Post by Emil Frand » Fri Dec 09, 2005 9:59 am

Hardly seems like hes "BASHING" them, just more if this problem happens with others or not. Ive never had a problem with them myself and like stated just call them and see whats up.
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Post by Birddog » Fri Dec 09, 2005 10:02 am

Never had any problems with them either. Not by mail and great communication over the phone. As mentioned before, this is the Holiday season.
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3rd Pursuit
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Post by 3rd Pursuit » Fri Dec 09, 2005 10:23 am

Thanks Emil, and you're right, I wasn't trying to 'bash' them. Guess I just needed to feel that I wasn't the only guy going through this, holiday season or not. Thanks again for the support guys!! :D
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Post by Rogo » Fri Dec 09, 2005 11:08 am

Welcome Pursuit.

Don't worry, most of us here realize that you're not out to 'bash' BCT. Most everyone would raise some concern over being nipped on 2 orders like that.
It's good you gave them a call though to sort it out. I'm sure it is a crazy time of year for BCT.
I hope it all works out for you!

Rogo
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Post by immeww2 » Fri Dec 09, 2005 1:00 pm

BCT is usually very good about correcting erroneous shipments. Glad your shipment got corrected. :D
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Post by KWR190 » Fri Dec 09, 2005 1:06 pm

They are good on fixing a proplem I got a jeep from them and 21 didnt put the parts with it called them up and they sent out the parts that day
Kurt
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tmanthegreat
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Post by tmanthegreat » Fri Dec 09, 2005 1:39 pm

Never had that sort of problem, but perhaps it stems from the fact that at some times, they are dealing with a high volume of shipments and some things are bound to get mixed up in the process. (Afterall, they do claim to sell more 1:18 aircraft and vehicles than TRU!)

I have dealt with their customer service before (replacing a missing part for the BBI Zero) and found it to be excellent. Give them a call - they should have your order on their computer and will be able to verify the mistake and correct it!
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whoa

Post by digger » Fri Dec 09, 2005 4:51 pm

tmanthegreat wrote:(Afterall, they do claim to sell more 1:18 aircraft and vehicles than TRU!)
Eh, careful there. Nobody ever said vehicles....
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Post by kevrut » Fri Dec 09, 2005 5:27 pm

I ordered a M-41 from Bad Cat and they sent me a 1/32 scale one. The next day I got the 1/18 one. I called and told them I'd send the 1/32 one back. They just told me to keep it. I also recieved two F/A-18 pilots with two left hands from BCT, two weeks later I got a package shipped straight from somewhere over seas.
I ordered a P-51 from Toy-Fed and it came with a broken prop, they sent me a new one and told me to keep the broken one. (The plane, that is.)
Both places did good. :D
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tankduel
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Post by tankduel » Sun Dec 11, 2005 11:14 pm

Didn't someone complain recently about a plane they got from Badcat,then got told by Badcat that they didn't want him as a customer anymore? It kinda reminded me of the 'Soup Nazi' episode of Seinfeld! :shock:
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Post by kevrut » Mon Dec 12, 2005 4:23 pm

NO MORE PLANES FOR YOU!!!!!!!!
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tankduel
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Post by tankduel » Mon Dec 12, 2005 8:20 pm

Haha, that aleady crossed my mind! :D Good 'soup Nazi' quote Kevrut!
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Post by Razor17019 » Mon Dec 12, 2005 9:16 pm

HAPPY FESTIVUS!

Festivus for the rest of us!

- as long as you were mentioning Seinfeld and all...


Image

And Kevrut:
Image
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To Lee R. Frakes and the B-17 Good Pickin
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tankduel
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Post by tankduel » Tue Dec 13, 2005 12:02 am

I bet if Kranmer got a plane with a thumbprint on it, he wouldn't take it lying down! :D
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tankduel
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Post by tankduel » Tue Dec 13, 2005 12:15 pm

NO PLANES FOR YOU ,Boomboom !!! :D
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Post by vmf214 » Mon Dec 26, 2005 6:22 pm

Uh, forgot about this thread, :oops: Anyway they got me too, preordered the green Zero a month ago and it apparantly didn't go thru now they're sold out... :evil: Since I didn't get an email for the preorders on Pudgy and the 2 new 21st Mustangs I'd say those didn't go thru either. I guess what pisses me off most is the intro preorder price was $44.95, when they restock they'll be higher. I'm sure Rob would let me have one for the initial price but man that is one problem with ghosting preorders that needs corrected ASAP... :!:
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