Would never do business with these people again, contact me for info.
Gary
Anyone have problems with Small Joes?
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Black_Dragon_One
- Officer - Brigadier General
- Posts: 2032
- Joined: Sat Dec 11, 2004 1:23 pm
- Location: California
Re: Anyone have problems with Small Joes?
gk5717 wrote:Would never do business with these people again, contact me for info.
Gary
I've had problem with them to
Ordered both 21'st 1/18 half tracks from them & got one half track & 40mm pack gun instead
A good dealer would of just sent one half track & refunded my money but not them
best thing is he think he done nothing wrong
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coreystinson
- Officer - 1st Lieutenant
- Posts: 543
- Joined: Tue Oct 26, 2004 8:06 am
- Location: St. Charles, MO
- Contact:
The thread originator contacted us stating that we shipped him the wrong item. Our standard procedure is to require that item to be returned, at no shipping expense to the customer, and we will replace it with the correct item (again, at no shipping expense to the customer). [We generally do not give away merchandise in these scenarios, because doing so would quickly spread across the internet and we would have a LOT more "didn't get the right item" complaints - I'm sorry folks, but that's just the way it is.]
The matter was discussed. Rather than return it, he offered (on this own) to buy the incorrectly-shipped item and we would ship out the correct item and he would not be charged any shipping.
He comes back to me three weeks later claiming we had charged him shipping. I am not sure how he arrived at this conclusion. When I explained to him that we did not, he then pointed out that Bad Cat Toys (apparently) sells one of the same items at a lower price than we do, so he some how came up with this idea by examining pricing at another online store?
Basically what this boils down to is the guy made an agreement that he now regrets because he found the item at a lower price on some other web site. He will come on here with all kinds of rationalizations about how bad our customer service is, but it was his arrangement!
[Edit: I will also point out that administration of this board is repeatedly editing my posts and removing portions of them, and failing to disclose that fact, which I happen to think is inappropriate.]
The matter was discussed. Rather than return it, he offered (on this own) to buy the incorrectly-shipped item and we would ship out the correct item and he would not be charged any shipping.
He comes back to me three weeks later claiming we had charged him shipping. I am not sure how he arrived at this conclusion. When I explained to him that we did not, he then pointed out that Bad Cat Toys (apparently) sells one of the same items at a lower price than we do, so he some how came up with this idea by examining pricing at another online store?
Basically what this boils down to is the guy made an agreement that he now regrets because he found the item at a lower price on some other web site. He will come on here with all kinds of rationalizations about how bad our customer service is, but it was his arrangement!
[Edit: I will also point out that administration of this board is repeatedly editing my posts and removing portions of them, and failing to disclose that fact, which I happen to think is inappropriate.]
Last edited by coreystinson on Sun Oct 11, 2009 7:36 am, edited 1 time in total.
Corey Stinson
http://smalljoes.com
http://smalljoes.com
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coreystinson
- Officer - 1st Lieutenant
- Posts: 543
- Joined: Tue Oct 26, 2004 8:06 am
- Location: St. Charles, MO
- Contact:
Re: Anyone have problems with Small Joes?
Checking email records...uksubs wrote: I've had problem with them to
Ordered both 21'st 1/18 half tracks from them & got one half track & 40mm pack gun instead
A good dealer would of just sent one half track & refunded my money but not them
best thing is he think he done nothing wrong
Seems that in your case, you sent us no less than three email about this problem over non-business days (weekend) and by Sunday evening you were completely hysterical. Your behavior was entirely unreasonable throughout the exchange. There is a saying: you get more flies with honey than vinegar.
Corey Stinson
http://smalljoes.com
http://smalljoes.com
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CrazyinTexas
- Sergeant
- Posts: 117
- Joined: Sat Jan 26, 2008 6:18 pm
- Location: Wylie TX Go Pirates
My side of the Small Joes story
Before it was edited I,m the unsrupulous customer.
Been collecting WW2 1-18th since 2000 and a member of this board since it was "Groundpounders"
About a month ago I decided to start collecting 1-18th modern stuff. Did a check of on line dealers for what they had and their prices. Bad Cat had a 21st humvee for $15, the same one Joes had for $35, but Joes had 2 21st Humvees that BadCat didn,t.
I then ordered from BadCat the $15 humvee and some other items, and also ordered from Joes the 2 humvees and some other items. BadCats order arrived correctly, but Joes order arrived with the humvee I just got from BadCats instead of one of the humvees I origionally order. I contacted Joes and they advised me to ship the wrong item back at their expense and they would ship the correct one.
I then decided why do I have to package and make a trip to the post office for THEIR MISTAKE. I contacted them again, giving them my phone number, Joes is 25 minutes from my house, to contact me to work this out. No phone call just an email. I then stated I would just keep the incorerect humvee and buy the one they failed to send however they would pay the postage, Joes agreed.
Note in either of Joes shipments was there a bill so I did not know until I received my Master Card statement yesterday of the total charge.
What Joes in fact did was add on the $10 difference in the humvees, not theivery but a back door way of getting another $10 out of me.
Hope this makes sense.
For a lousey $10 Joes has lost a customer, this was not my first order with Joes, also I hope people reading this will think twice before ordering from Joes.
Gary Kuepfert
Been collecting WW2 1-18th since 2000 and a member of this board since it was "Groundpounders"
About a month ago I decided to start collecting 1-18th modern stuff. Did a check of on line dealers for what they had and their prices. Bad Cat had a 21st humvee for $15, the same one Joes had for $35, but Joes had 2 21st Humvees that BadCat didn,t.
I then ordered from BadCat the $15 humvee and some other items, and also ordered from Joes the 2 humvees and some other items. BadCats order arrived correctly, but Joes order arrived with the humvee I just got from BadCats instead of one of the humvees I origionally order. I contacted Joes and they advised me to ship the wrong item back at their expense and they would ship the correct one.
I then decided why do I have to package and make a trip to the post office for THEIR MISTAKE. I contacted them again, giving them my phone number, Joes is 25 minutes from my house, to contact me to work this out. No phone call just an email. I then stated I would just keep the incorerect humvee and buy the one they failed to send however they would pay the postage, Joes agreed.
Note in either of Joes shipments was there a bill so I did not know until I received my Master Card statement yesterday of the total charge.
What Joes in fact did was add on the $10 difference in the humvees, not theivery but a back door way of getting another $10 out of me.
Hope this makes sense.
For a lousey $10 Joes has lost a customer, this was not my first order with Joes, also I hope people reading this will think twice before ordering from Joes.
Gary Kuepfert
