Review of FOV 1/72 Grant
Review of FOV 1/72 Grant
Well, my eagerly awaited FOV Grant arrived! The top turret barrel is bent badly, and I do mean "badly." I tried to bend it back into position, with limited success. It looks better, but a bent barrel is a bent barrel. Very disappointed. When my Admiral PZIII came with a bent barrel, Admiral immediately sent me a new one, no cost to me. Think FOV will do the same? I doubt it. If I send it back to the vendor, I have to pay shipping, which will be $5.00. Then they will send me another one, and, I'll pay the shipping, almost $10.00. So my $11.00 tank will cost me $11.00 plus $25.00 in shipping! Any suggestions?
By the way, my other problem is that the bent barrel was clearly visible when I opened the package. My secretary saw it from across the room! It seems to me that this should have been examined before being shipped. I am really thinking about switching my FOV purchases to the Action Series at Target. At least, if there is a problem, I can take it back. O well. . . .
Sadly that is why I try to buy from local hobby shops. I wonder if you placed a soldering tip on the end and heated it up if you could then bent it back. Just don't burn yourself or kill the paint job. Outside of that you could research fixes on the net. I'm sure there is info out there some where.
Droppy barrel? Have you tried Viagra? Maybe park it next to a Valentine Tank?
-H
Droppy barrel? Have you tried Viagra? Maybe park it next to a Valentine Tank?
-H
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lightning2000
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Grant Tank
Hello,
Actually, Mr. Wade bought the Grant tank from us. Frankly, we were a little disappointed that the customer did not first contact us about the problem rather than posting his problem on a public forum but be that as it may we decided to respond publicly to his post. I'm sure that if this problem occurred to any other sellers out there, they woud have at least appreciated a call or email first before taking their grievance online.
First, we're sorry that you received a defective vehicle. We indicated that you could send back the vehicle for a full refund. That said, it probably makes sense for us to explain the issue we have with defective items before we go any further.
When merchandise like this comes in to our facility, we sometimes have hundreds of orders to fill. We simply take the item out of the master carton, box it up, then bring it to the Post Office for delivery. We dont have the time to inspect each item. Even if this item did pass muster, there could just as easily have been a problem on the reverse side of the product that wasnt visible. Again, we dont have the time to take every item out of its packaging to inspect it, especially items that are tied down and packaged in window box displays that are designed to be shoplifter proof. Even if we did, there would then be someone claiming that he bought something in an open box. Frankly, its a lose-lose proposition. Obivously, when you're shipping one or two items a week to fill a trade or do someone a favor then this becomes a different matter but to expect any high volume vendor to open each and every item is, for lack of a better term, pushing the envelope.
So, when a defective item is reported, we instruct the customer to return it to us. We dont pay the return shipping (as stated in our policy and virtually every other hobby vendor's policy). We were more than willing to eat the item's cost and send Mr. Wade another item at our expense. So, we're basically losing money to take the item back and ship him a new one. I think this is more than fair. To ask us to pay for shipping both ways and eat the item is simply asking too much when we're basically making around $5 on the item. Do you walk into a Walmart or Target and tell them to pay you back for the gas money it cost to get to their store?
I'm sure we'll take some heat over this but I just want to point out some things first before the rant goes any further. To begin with, we dont hide in the shadows when a problem of this nature occurs and instead accept full responsibility. Second, there are plusses and minuses associated with buying things online. By purchasing from an online vendor you are basically saying that yes we recognize that problems of this nature could occur, especially since we are shipping, for all intents and purposes, models to locations hundreds and even thousands of miles away. You dont have the opportunity to view the item before purchasing it or returning it at your leisure if a defect is spotted, thus minimizing any collateral costs associated with a return. We all know this, yet some people seem to think that purchasing online should be exactly like purchasing an item at a brick-and-mortar outlet. If you have trepidations about the merchant or the fact that you cant see the item first then the answer is pure and simple: dont buy online.
Frankly, I'm very disappointed when I read these kinds of posts (and the same thing occurs when I see users bashing some of the other retailers and/or manufacturers for shipping items with minor defects) when they fully understand that things can occur that are out of the manufacturer's/ retailers control. I think we're being above board by stating our case here and fully recognize that this problem will continue to occur going forward and there's not much more we can do about it. But to give the vendor a black eye first before bringing the problem to their attention or recognizing that these types of problems occur with buying online is vexing to say the least.
Cordially,
Lightning2000
www.themotorpool.net
Actually, Mr. Wade bought the Grant tank from us. Frankly, we were a little disappointed that the customer did not first contact us about the problem rather than posting his problem on a public forum but be that as it may we decided to respond publicly to his post. I'm sure that if this problem occurred to any other sellers out there, they woud have at least appreciated a call or email first before taking their grievance online.
First, we're sorry that you received a defective vehicle. We indicated that you could send back the vehicle for a full refund. That said, it probably makes sense for us to explain the issue we have with defective items before we go any further.
When merchandise like this comes in to our facility, we sometimes have hundreds of orders to fill. We simply take the item out of the master carton, box it up, then bring it to the Post Office for delivery. We dont have the time to inspect each item. Even if this item did pass muster, there could just as easily have been a problem on the reverse side of the product that wasnt visible. Again, we dont have the time to take every item out of its packaging to inspect it, especially items that are tied down and packaged in window box displays that are designed to be shoplifter proof. Even if we did, there would then be someone claiming that he bought something in an open box. Frankly, its a lose-lose proposition. Obivously, when you're shipping one or two items a week to fill a trade or do someone a favor then this becomes a different matter but to expect any high volume vendor to open each and every item is, for lack of a better term, pushing the envelope.
So, when a defective item is reported, we instruct the customer to return it to us. We dont pay the return shipping (as stated in our policy and virtually every other hobby vendor's policy). We were more than willing to eat the item's cost and send Mr. Wade another item at our expense. So, we're basically losing money to take the item back and ship him a new one. I think this is more than fair. To ask us to pay for shipping both ways and eat the item is simply asking too much when we're basically making around $5 on the item. Do you walk into a Walmart or Target and tell them to pay you back for the gas money it cost to get to their store?
I'm sure we'll take some heat over this but I just want to point out some things first before the rant goes any further. To begin with, we dont hide in the shadows when a problem of this nature occurs and instead accept full responsibility. Second, there are plusses and minuses associated with buying things online. By purchasing from an online vendor you are basically saying that yes we recognize that problems of this nature could occur, especially since we are shipping, for all intents and purposes, models to locations hundreds and even thousands of miles away. You dont have the opportunity to view the item before purchasing it or returning it at your leisure if a defect is spotted, thus minimizing any collateral costs associated with a return. We all know this, yet some people seem to think that purchasing online should be exactly like purchasing an item at a brick-and-mortar outlet. If you have trepidations about the merchant or the fact that you cant see the item first then the answer is pure and simple: dont buy online.
Frankly, I'm very disappointed when I read these kinds of posts (and the same thing occurs when I see users bashing some of the other retailers and/or manufacturers for shipping items with minor defects) when they fully understand that things can occur that are out of the manufacturer's/ retailers control. I think we're being above board by stating our case here and fully recognize that this problem will continue to occur going forward and there's not much more we can do about it. But to give the vendor a black eye first before bringing the problem to their attention or recognizing that these types of problems occur with buying online is vexing to say the least.
Cordially,
Lightning2000
www.themotorpool.net
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ltcbj
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oh yeah
Yes, I can see how examining an item, even cursorily, can really add up in both time and energy, slowing down the speedy shipping service purchasers prefer. Thank you for the rather detailed discussion as it really makes it clear where we (as purchasers) stand when purchasing online, and that we cannot really expect the same service as we get from the bricks and mortar down the street. Not worse service, just different online.
I found that FoV in particular seems to have a real quality control problem. When they first came out I bought three (3) Tiger Is online and one came with two sets of same side cables. The M1A1s were all okay, but one of the four Bradleys had a broken aa sight and none had the flap to cover the TOW launcher. (I now know none do, unlike the ad photo.) The Stug III(s) that I purchased (one online) all required the extensive reworking needed to depress the main gun. At Wal Mart I found several M-16s that had all four barrels of the quad 50s bent out of line. Clearly this all was several years ago.
I would never buy 21stC 144 scale online as from what I have seen in Wal Mart I can expect about 10% to be broken in an otherwise intact carton. I think that there is some product and manufacturers that really lend themselves to online purchase- those that are well, not necessarily shoplifter proof, packed and companies with high quality control standards are good candidates. FoV and 21stC 144 tanks are not among these.
All this was, is and remains totally separate from the vendor. My response is to simply not buy FoV online as their quality control just seems too poor and to rely on online vendors for satisfaction both too expensive and time consuming.
I found that FoV in particular seems to have a real quality control problem. When they first came out I bought three (3) Tiger Is online and one came with two sets of same side cables. The M1A1s were all okay, but one of the four Bradleys had a broken aa sight and none had the flap to cover the TOW launcher. (I now know none do, unlike the ad photo.) The Stug III(s) that I purchased (one online) all required the extensive reworking needed to depress the main gun. At Wal Mart I found several M-16s that had all four barrels of the quad 50s bent out of line. Clearly this all was several years ago.
I would never buy 21stC 144 scale online as from what I have seen in Wal Mart I can expect about 10% to be broken in an otherwise intact carton. I think that there is some product and manufacturers that really lend themselves to online purchase- those that are well, not necessarily shoplifter proof, packed and companies with high quality control standards are good candidates. FoV and 21stC 144 tanks are not among these.
All this was, is and remains totally separate from the vendor. My response is to simply not buy FoV online as their quality control just seems too poor and to rely on online vendors for satisfaction both too expensive and time consuming.
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I have ordered from The Motor Pool before, with no problems, and will order again. I have personally e-mailed Marc and worked out the problem. As I told Marc, I did not consider what I said to be "bashing," and I also did not post who the vendor was, and no one asked me. However, I certainly understand that on-line vendors need to guard their reputations, so, let me make it clear that I order from about 4 online dealers, and The Motor Pool is one of them. I see no reason to stop. My first e-mail was to Panache Place, because I recognized that this was an FOV problem. When I was told that they didn't have any more and wouldn't until 2007, I contacted The Motor Pool, and we have worked out everything. I still stand by the fact that I think an item which can be clearly seen through the window, should be "checked" before shipping. However, I do not work in this field, so, I certainly give Marc the benefit of the doubt, that it might not be that cut and dried. Anyway, I have a pre-order with The Motor Pool, and I will continue ordering from them. I certainly meant no harm. I must say that The Motor Pool answers e-mails very promptly, and is an integral part of this forum. Case closed.
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lightning2000
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Counterpoint
Hi,
Thank you for your responses. Frankly, even if this issue did not come up, it is one that we should have addressed on our web site a long time ago but never got around to it. It took us a long time to build our new site and believe it or not, we're still porting info from our old site to the new one and we're still receiving orders on the old site even though we've asked people not to order there anymore!
In any event, we've addressed it both here and on our own site on our Articles page. Other high volume vendors can freely discuss how they approach this problem if they so choose. Its up to them.
As for FOV, I think they make a great product and frankly its not their fault if someone during the assembly process decided to tie off the gun barrel to keep it from shifting during transit, thus causing some occassional defects. I'm sure that if they had additional stock on hand, they would have freely offered a replacement, just like Admiral did with their first tank. I know them very intimately and never for one minute ever thought they would shirk their responsibility and provide excuses. When the first 1:16 scale King Tiger came out, there were a few issues with it, which were all promptly addressed as far as we were concerned. If its a line-item issue, I'm sure they would pull the item from the market and offer credit/refunds where applicable.
Yes, I did speak to Philip and we've worked out the problem. As I said before, I'm sure there will be other problems of this nature down the road. Its inevitable. Its just a question of how the problem is handled before it becomes an open debate issue.
Lightning2000
www.themotorpool.net
Thank you for your responses. Frankly, even if this issue did not come up, it is one that we should have addressed on our web site a long time ago but never got around to it. It took us a long time to build our new site and believe it or not, we're still porting info from our old site to the new one and we're still receiving orders on the old site even though we've asked people not to order there anymore!
In any event, we've addressed it both here and on our own site on our Articles page. Other high volume vendors can freely discuss how they approach this problem if they so choose. Its up to them.
As for FOV, I think they make a great product and frankly its not their fault if someone during the assembly process decided to tie off the gun barrel to keep it from shifting during transit, thus causing some occassional defects. I'm sure that if they had additional stock on hand, they would have freely offered a replacement, just like Admiral did with their first tank. I know them very intimately and never for one minute ever thought they would shirk their responsibility and provide excuses. When the first 1:16 scale King Tiger came out, there were a few issues with it, which were all promptly addressed as far as we were concerned. If its a line-item issue, I'm sure they would pull the item from the market and offer credit/refunds where applicable.
Yes, I did speak to Philip and we've worked out the problem. As I said before, I'm sure there will be other problems of this nature down the road. Its inevitable. Its just a question of how the problem is handled before it becomes an open debate issue.
Lightning2000
www.themotorpool.net
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hworth18
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Lightning,
You know, the funny thing about this is that Themotorpool was not even mentioned and yet you took offense and wrote a 6 paragraph statement defending your company..
You need to back off and realise that people are not always going to be happy with items they receive from you, just like on the other forum, a statement was made about a diecast and you took it upon yourself to complain to the forum owner even though your company wasn't even mentioned!!!
You need to get a life and stop patrolling forums looking for people that say bad things about you.. Because you know what?? They are going to say bad things about you because that is the type of business you run..
For those that don't know..
Mr motorpool has threatened to sue the owner of The Modelhanger if he doesn't shut down the forum because he thinks people are saying bad things about him (And they aren't, but just as above, he took it personally and has to defend himself even though he wasn't even mentioned)...
And yes, if you can't tell, I'm pi$$ed!!!!!
You know, the funny thing about this is that Themotorpool was not even mentioned and yet you took offense and wrote a 6 paragraph statement defending your company..
You need to back off and realise that people are not always going to be happy with items they receive from you, just like on the other forum, a statement was made about a diecast and you took it upon yourself to complain to the forum owner even though your company wasn't even mentioned!!!
You need to get a life and stop patrolling forums looking for people that say bad things about you.. Because you know what?? They are going to say bad things about you because that is the type of business you run..
For those that don't know..
Mr motorpool has threatened to sue the owner of The Modelhanger if he doesn't shut down the forum because he thinks people are saying bad things about him (And they aren't, but just as above, he took it personally and has to defend himself even though he wasn't even mentioned)...
And yes, if you can't tell, I'm pi$$ed!!!!!
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cruizin2000
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I've never bought anything from themotorpool before. I have bought from BadCat and I do request to Rob that the piece be looked over for broken parts, bad paint, glue spots, etc. From what I've seen he, or someone else, actually does it. I'm pleased with them.
I've drove to Chicago from Columbus just to look over the CDC Armour airplanes so that I don't get a piece of sh*t in the mail. I have had that happen with Diecastdirect. My Gabreski T'bolt's invasion stripes and gun numbers on the wings were all kinds of screwed up - it was promptly returned at their cost.
I think that any vendor should do a quick check of the piece before sending it out. I'm not talking about opening the box and undoing the twisties, just look thru the window and shake it for loose parts. That's customer service and will save alot of time and bullsh*t for both parties.
I'm not taking anyone's side here, just stating some of my past experiences with online dealers.
C2000
I've drove to Chicago from Columbus just to look over the CDC Armour airplanes so that I don't get a piece of sh*t in the mail. I have had that happen with Diecastdirect. My Gabreski T'bolt's invasion stripes and gun numbers on the wings were all kinds of screwed up - it was promptly returned at their cost.
I think that any vendor should do a quick check of the piece before sending it out. I'm not talking about opening the box and undoing the twisties, just look thru the window and shake it for loose parts. That's customer service and will save alot of time and bullsh*t for both parties.
I'm not taking anyone's side here, just stating some of my past experiences with online dealers.
C2000
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ltcbj
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Echobasetoys
I have done literally thousands of dollars of business over the past four years with www.echobasetoys.com and never had a problem, and always gotten very fast service. I got the referral from what was this forum at the time and have no reservations in recommending them to anyone.
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lightning2000
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Hi
Hello Harry,
I'm sorry you're upset and there's nothing I can do about that. The fact remains that I'm not going to sit by and watch forum members attack us like we did something wrong. I suppose its okay to read posts stirring up the pot and give a competing vendor a black eye but its a different story when the person/company being accused responds?
We thought that it was only proper to acknowledge where the toy was purchased and how the situation was handled. Was there something wrong with that? We also straightened out the problem with the customer and both he and I were okay with that, but a fewof the forum members at The Model Hangar keep stirring the pot as if we did something wrong.
I've spoken to Martin personally and he told me the intent of the forum was to discuss diecast collectibles, not beat up on other vendors or discuss pricing that neatly paint the host in the best possible light. Whenever this occurs on the Small Scale Forum, the moderators let both parties speak then lock the thread. On the forum you moderate, the thread goes on and on, as if to say go ahead and keep heaping nasty things on the thread. Is that proper moderating on your part?
Lightning2000
I'm sorry you're upset and there's nothing I can do about that. The fact remains that I'm not going to sit by and watch forum members attack us like we did something wrong. I suppose its okay to read posts stirring up the pot and give a competing vendor a black eye but its a different story when the person/company being accused responds?
We thought that it was only proper to acknowledge where the toy was purchased and how the situation was handled. Was there something wrong with that? We also straightened out the problem with the customer and both he and I were okay with that, but a fewof the forum members at The Model Hangar keep stirring the pot as if we did something wrong.
I've spoken to Martin personally and he told me the intent of the forum was to discuss diecast collectibles, not beat up on other vendors or discuss pricing that neatly paint the host in the best possible light. Whenever this occurs on the Small Scale Forum, the moderators let both parties speak then lock the thread. On the forum you moderate, the thread goes on and on, as if to say go ahead and keep heaping nasty things on the thread. Is that proper moderating on your part?
Lightning2000
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lightning2000
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Harry
Harry,
BTW, I never told Martin to shut down the forum. Please dont put words into my mouth or try to redress the situation.
I called him today and asked if he read the thread to which he said he did. I also explained to him my concerns and told him I did not want to take this any further. If he explained things differently to you or you misinterpreted, then there's nothing I can do about that. Frankly, I think he's tired of addressing the same situation over and over when complaints are lodged and I dont blame him.
I'm also going to explain the situation one more time as we see it. Its a forum run by our competition, moderated by someone that has in it for us, and where people post threads behind a cloak of anonymity. Now, before you send us another missive, just sit back and think about what I'm saying and maybe you'll understand where I'm coming from instead of accusing us of patroling forums.
Finally, we were also invited to respond on the other forum by one of your members so we did. Again, was that wrong?
Lightning2000
BTW, I never told Martin to shut down the forum. Please dont put words into my mouth or try to redress the situation.
I called him today and asked if he read the thread to which he said he did. I also explained to him my concerns and told him I did not want to take this any further. If he explained things differently to you or you misinterpreted, then there's nothing I can do about that. Frankly, I think he's tired of addressing the same situation over and over when complaints are lodged and I dont blame him.
I'm also going to explain the situation one more time as we see it. Its a forum run by our competition, moderated by someone that has in it for us, and where people post threads behind a cloak of anonymity. Now, before you send us another missive, just sit back and think about what I'm saying and maybe you'll understand where I'm coming from instead of accusing us of patroling forums.
Finally, we were also invited to respond on the other forum by one of your members so we did. Again, was that wrong?
Lightning2000
Last edited by lightning2000 on Thu Aug 24, 2006 1:21 pm, edited 1 time in total.
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hworth18
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Re: Hi
I will post the thread here and let these members make their own judgement... NOTHING bad was ever said about you until you stepped in and made the issue about you.. This has happened before on other threads where you (themotorpool) are NOT mentioned, but you feel compelled to step in and start a debate over nothing!!!lightning2000 wrote:Hello Harry,
I'm sorry you're upset and there's nothing I can do about that. The fact remains that I'm not going to sit by and watch forum members attack us like we did something wrong. I suppose its okay to read posts stirring up the pot and give a competing vendor a black eye but its a different story when the person/company being accused responds?
We thought that it was only proper to acknowledge where the toy was purchased and how the situation was handled. Was there something wrong with that? We also straightened out the problem with the customer and both he and I were okay with that, but a fewof the forum members at The Model Hangar keep stirring the pot as if we did something wrong.
I've spoken to Martin personally and he told me the intent of the forum was to discuss diecast collectibles, not beat up on other vendors or discuss pricing that neatly paint the host in the best possible light. Whenever this occurs on the Small Scale Forum, the moderators let both parties speak then lock the thread. On the forum you moderate, the thread goes on and on, as if to say go ahead and keep heaping nasty things on the thread. Is that proper moderating on your part?
Lightning2000
And BTW, I and my officers do a great job moderating and if someone had ever attacked you or your comany personally, I most definitely would have stopped it..
Here is the thread on the other forum, make your own judgement:
http://www.modelhangar.com/forum/showthread.php?t=5504
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hworth18
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Re: Harry
Martin called me and told me directly that he was going to shut the forum down becasue you were threatening legal action against him and his company... You are correct in this statement:lightning2000 wrote:Harry,
BTW, I never told Martin to shut down the forum. Please dont put words into my mouth or try to redress the situation.
I called him today and asked if he read the thread to which he said he did. I also explained to him my concerns and told him I did not want to take this any further. If he explained things differently to you or you misinterpreted, then there's nothing I can do about that. Frankly, I think he's tired of addressing the same situation over and over when complaints are lodged and I dont blame him.
I'm also going to explain the situation one more time as we see it. Its a forum run by our competition, moderated by someone that has in it for us, and where people post threads behind a cloak of anonymity. Now, before you send us another missive, just sit back and think about what I'm saying and maybe you'll understand where I'm coming from instead of accusing us of patroling forums.
Lightning2000
he's tired of addressing the same situation over and over when complaints are lodged and I dont blame him.
Becasue he is getting tired of you crying to him everytime you see something you don't like..
Noone on the forum has it "out for you".. My beef with you was over a few years ago, I had forgotten about it and moved on, but apparently you haven't.. As far as, "anonymity" goes, there is only ONE identity per member and everyone (just as on here) has their own identity.. Again, paranoid delusions that "Everyone is out to get us"....moderated by someone that has in it for us, and where people post threads behind a cloak of anonymity
Get over yourself.....
“The moment you think you know what’s going on in a women’s head, is the moment your goose is well and truly cooked”
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lightning2000
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Threads
Hi Harry,
Believe it or not, I actually like you and have said so in earlier threads. I respect your knowledge and willingness to discuss the hobby at large. What I dont like is that even though we're never mentioned by name on the other forum, everyone knows who they're talking about. Please dont play games as if everyone is talking about some vendor on the 40,000th page on a search engine. When someone is talking about a $500 Minichamps Panther tank, I wonder who they're talking about?
Again, I never suggested shutting down the other forum and was actually disheartened to learn how Martin was going to handle this. All I'm asking is proper moderation, where forum members arent bashing another vendor periodically for whatever reason. I dont think thats too much to ask.
As for toy in question, yes I admit we didnt notice the bent gun barrel but as I stated earlier, there could just as easily have been a problem on a side of the vehicle that couldnt be inspected. You've seen the FOV pacaking for this item. Do you really expect us to rip open the package, pull it out then repackage it 100 times?
Lightning2000
Believe it or not, I actually like you and have said so in earlier threads. I respect your knowledge and willingness to discuss the hobby at large. What I dont like is that even though we're never mentioned by name on the other forum, everyone knows who they're talking about. Please dont play games as if everyone is talking about some vendor on the 40,000th page on a search engine. When someone is talking about a $500 Minichamps Panther tank, I wonder who they're talking about?
Again, I never suggested shutting down the other forum and was actually disheartened to learn how Martin was going to handle this. All I'm asking is proper moderation, where forum members arent bashing another vendor periodically for whatever reason. I dont think thats too much to ask.
As for toy in question, yes I admit we didnt notice the bent gun barrel but as I stated earlier, there could just as easily have been a problem on a side of the vehicle that couldnt be inspected. You've seen the FOV pacaking for this item. Do you really expect us to rip open the package, pull it out then repackage it 100 times?
Lightning2000
Create Your Own Battlefield in Miniature or Build Your Own Private War Museum...The Choice is Yours at The Motor Pool!
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hworth18
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Re: Threads
Jeesh Lightning...lightning2000 wrote:Hi Harry,
Please dont play games as if everyone is talking about some vendor on the 40,000th page on a search engine. When someone is talking about a $500 Minichamps Panther tank, I wonder who they're talking about?
Lightning2000
That was almost 2 years ago !!!!! Can't you get over that??
As far as the Minichamps thread in question,
I believe we took care of that issue and all (you) were happy????
What this comes down to is that I had a happy home and you just couldn't leave things alone... And to also hear that you are starting up your own forum??? Gee, I wonder if that is a coincidence???
If me and the other members have anything to say about this, we will and after we buy the forum from Martin, you won't have much to say..
“The moment you think you know what’s going on in a women’s head, is the moment your goose is well and truly cooked”
-Howard Stark
-Howard Stark
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lightning2000
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Thread
Hi UK,
I agree that this doenst make anyone look particularly good. I've also asked Harry to give me a call or I can call him and we can finally discuss things openly.
Lightning
I agree that this doenst make anyone look particularly good. I've also asked Harry to give me a call or I can call him and we can finally discuss things openly.
Lightning
Create Your Own Battlefield in Miniature or Build Your Own Private War Museum...The Choice is Yours at The Motor Pool!
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tmanthegreat
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To get back on the topic of this message...
I just got my FOV 1:72 M2A3 Halftrack and T-34 tank from the Motor Pool today. The transaction was flawless and the tanks are great! I really like how the Halftrack came with the extra figures. Its too bad the vehicles have already been retired. I hope the M113 and Hannomag (Stuka zu fuss) come out as those are another two I'd like to get ahold of. I consider the FOV pieces to be a good deal and like them better than the Dragon offerings. The new catalogue shows an upcoming Zero and ME-262 in the 1:72 scale as well!
I think I may also tempt fate and order an M3 Grant before they're out
I just got my FOV 1:72 M2A3 Halftrack and T-34 tank from the Motor Pool today. The transaction was flawless and the tanks are great! I really like how the Halftrack came with the extra figures. Its too bad the vehicles have already been retired. I hope the M113 and Hannomag (Stuka zu fuss) come out as those are another two I'd like to get ahold of. I consider the FOV pieces to be a good deal and like them better than the Dragon offerings. The new catalogue shows an upcoming Zero and ME-262 in the 1:72 scale as well!
I think I may also tempt fate and order an M3 Grant before they're out
"If you fail to plan, you plan to fail."
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lightning2000
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Grant
Hi Tman,
You want a Grant with a bent barrel?
Anyway, glad you like the vehicles. Dont know why the Stuka zu Fuss is available in Europe but thus far hasnt been released here in North America. Some things we'll never figure out.
BTW, Harry I'm sitting here scratching my butt and waiting for you to either call me or give me your number so we can finally discuss things. It really would help to clear the air and tell ya a few things (not to mention here your story) so this doesnt keep occuring.
Lightning2000
You want a Grant with a bent barrel?
Anyway, glad you like the vehicles. Dont know why the Stuka zu Fuss is available in Europe but thus far hasnt been released here in North America. Some things we'll never figure out.BTW, Harry I'm sitting here scratching my butt and waiting for you to either call me or give me your number so we can finally discuss things. It really would help to clear the air and tell ya a few things (not to mention here your story) so this doesnt keep occuring.
Lightning2000
Create Your Own Battlefield in Miniature or Build Your Own Private War Museum...The Choice is Yours at The Motor Pool!
Geez, all this over little toys. I'm sorry but I don't agree that there is a problem if a vendor is not mentioned in a thread and if there was a lawsuit over this, I will gladly donate my own personal money to the defense of the other forum owner as I think it's simply astonishing that it would ever be suggested in the first place.
Let's get back to talking diecast tanks.
Let's get back to talking diecast tanks.
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hworth18
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Re: Grant
Lightning,lightning2000 wrote:Hi Tman,
BTW, Harry I'm sitting here scratching my butt and waiting for you to either call me or give me your number so we can finally discuss things. It really would help to clear the air and tell ya a few things (not to mention here your story) so this doesnt keep occuring.
Lightning2000
As I stated in my PM to you, I have no desire to personally speak with you over the phone.. Our discussions can be handled offline, thru PM's if you like, but that is it..
Regards,
Harry
“The moment you think you know what’s going on in a women’s head, is the moment your goose is well and truly cooked”
-Howard Stark
-Howard Stark
Re: Grant
hworth, chill out man..hworth18 wrote:Lightning,lightning2000 wrote:Hi Tman,
BTW, Harry I'm sitting here scratching my butt and waiting for you to either call me or give me your number so we can finally discuss things. It really would help to clear the air and tell ya a few things (not to mention here your story) so this doesnt keep occuring.
Lightning2000
As I stated in my PM to you, I have no desire to personally speak with you over the phone.. Our discussions can be handled offline, thru PM's if you like, but that is it..
Regards,
Harry
no offense lightning, but i have read three of your posts and i am not impressed. the way you attack/defend and all already gives me a distaste for you guys.
BEFORE we all get to carried away can Oz try and get some perspective into this whole scenario (I'll post my thoughts on this matter on this and The Model Hanger Forum where I am known as Ozcolmod).
* I feel all concerned have got to carried away here trying to defend their own businesses and or forum. Let's just settle down and take a look at some facts before there actually may be a case for legal intervention, which will do no one any good.
* All this came about because a consumer wasn't sure how to handle a purchase that had a minor problem. Pwade/Phillip should have contacted TheMotorPool directly about the bent barell situation BEFORE he mentioned anything on this and the other forum. The fact that he did not do this was more out of ignorance than malice I believe. It should be noted that Pwade did indeed mention The Motor Pool in one of his later posts. However, I do not recall seeing any previous anti The Motor Pool posts on The Model Hanger forum, and I have a pretty good memory.
* It is the responsibility of the manufacturer to ensure their goods are sound when they are sent to distributors/dealers. The dealer/vendor is not directly responsible for faulty goods but most will be happy to arrange and handle the replacement thru them.
* It is standard practice that the BUYER pays freight costs for goods when they are purchased together with the cost of any returns to the dealer/vendor, even if the goods are clearly faulty. Dealers/vendors are not obliged to send out replacement itmes until the faulty item has been returned at the buyers cost. However most dealers will simply send a replacement (buyer pays freight again) and allow the buyer to keep the orginal faulty item if the cost of the item wasn't high.
* I have had dealings with both Martin (The Flying Mule) and Marc (The Motor Pool) and have found them both to be very honest and obliging people.
* Although Marc uses 'lightening2000' as his handle on the SSMH forum he makes no secret that he owns The Motor Pool, which at the moment is looking to start it's own forum. I have always enjoyed Lightening2000 posts as he is very open about what he thinks of the various products on the market, whether he sells them or not.
* There are no hidden agendas here, just a lot of pointless argueing about a situation that was entirely avoidable.
* There is entirely NO need to choose sides or bag the various owners and or companies. Or poor old Oz who is trying to sort this out before it gets any worse
* If Martin has decided he no longer wants to finance The Model Hanger Forum for whatever reasons, please let us resolve that as a separate issue without trying to play the blame game.
* I feel all concerned have got to carried away here trying to defend their own businesses and or forum. Let's just settle down and take a look at some facts before there actually may be a case for legal intervention, which will do no one any good.
* All this came about because a consumer wasn't sure how to handle a purchase that had a minor problem. Pwade/Phillip should have contacted TheMotorPool directly about the bent barell situation BEFORE he mentioned anything on this and the other forum. The fact that he did not do this was more out of ignorance than malice I believe. It should be noted that Pwade did indeed mention The Motor Pool in one of his later posts. However, I do not recall seeing any previous anti The Motor Pool posts on The Model Hanger forum, and I have a pretty good memory.
* It is the responsibility of the manufacturer to ensure their goods are sound when they are sent to distributors/dealers. The dealer/vendor is not directly responsible for faulty goods but most will be happy to arrange and handle the replacement thru them.
* It is standard practice that the BUYER pays freight costs for goods when they are purchased together with the cost of any returns to the dealer/vendor, even if the goods are clearly faulty. Dealers/vendors are not obliged to send out replacement itmes until the faulty item has been returned at the buyers cost. However most dealers will simply send a replacement (buyer pays freight again) and allow the buyer to keep the orginal faulty item if the cost of the item wasn't high.
* I have had dealings with both Martin (The Flying Mule) and Marc (The Motor Pool) and have found them both to be very honest and obliging people.
* Although Marc uses 'lightening2000' as his handle on the SSMH forum he makes no secret that he owns The Motor Pool, which at the moment is looking to start it's own forum. I have always enjoyed Lightening2000 posts as he is very open about what he thinks of the various products on the market, whether he sells them or not.
* There are no hidden agendas here, just a lot of pointless argueing about a situation that was entirely avoidable.
* There is entirely NO need to choose sides or bag the various owners and or companies. Or poor old Oz who is trying to sort this out before it gets any worse
* If Martin has decided he no longer wants to finance The Model Hanger Forum for whatever reasons, please let us resolve that as a separate issue without trying to play the blame game.
Sorry to not be letting this one drop.
The tone of lightnings first post really put my back up too.
A discussion about returns policy for online purchase is perfectly valid for this forum. (espicially if no names are mentioned)
A dealer expressing dissapointment with a customer is not.
Lightning as a hobbyist I welcome you as another forum member, as a dealer I think you need to back off, this forum is not the place to handle your customer service in my opinion.
I am pretty sure that one post of yours did more harm than anything any individual member is going to say about you or your company.
The tone of lightnings first post really put my back up too.
A discussion about returns policy for online purchase is perfectly valid for this forum. (espicially if no names are mentioned)
A dealer expressing dissapointment with a customer is not.
Lightning as a hobbyist I welcome you as another forum member, as a dealer I think you need to back off, this forum is not the place to handle your customer service in my opinion.
I am pretty sure that one post of yours did more harm than anything any individual member is going to say about you or your company.