You all know that Admiral Toys has a return policy that is second to none. We sent you a call back from UPS or FedEx and you sent the plane back to us, free of charge. We in turn sent you a new one on us. I promise you that we would not have that policy if we had a large amount of returns. We took care of all the returns for all of our retailers. They did not have to hassle with our our mistakes. Therefore, we knew the number of planes being returned. It was well under 2%. Not a bad number if you ask me.ExC17load wrote:BadCat, in its blog, said that returns from customers killed Admiral. It also said that returns also led TRU and WM to discontinue the 1:18 lines, which then helped lead to the demise of 21C. True or not, it was an interesting note that I have heard yet.
Now, I did hear through the grapevine that particular big block stores had sketchy contracts that made the manufacturer responsible for the difference in a determined price for resale. For example, if a model was to be sold for $10 and the store had to discount it to $5, the manufacturer was responsible for the difference. It was the price for having your product on the shelves of the largest retailers in the world. Looking at it that way, yes, returns and discounts were the death of some contracts.
I would like to add that Bad Cat Toys has always been good to the manufacturers. I think they kind of get a bad rap on this forum.
Regards,
Jason